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We understand that success lies not only in formulating strategies but also in their implementation. Pocket CCO's approach strikes a balance between providing expert guidance and actively driving the execution of customer-centric initiatives.

 

Our fractional CCO model enables agencies and startups to access high-level expertise without the financial commitment of a full-time executive, allowing them to develop and implement customer-centric strategies, enhance satisfaction levels, and build brand loyalty. 

How We Help

What Do You Need?

  • Voice of the Customer

  • NPS/CSAT

  • CAB (Customer Advisory Board)

  • Customer Advocacy + Ambassadorship

  • Employee Advocacy

  • Communities of Product

  • Communities of Practice

  • Customer Education

  • Customer Success/Retention

  • Customer Analytics + Insights

  • Social Listening

  • Tech Stack Integration

Program Building

1

Strategy

  • Customer Experience (CX)

  • Customer Lifecycle + Journey Map

  • Persona Development

  • Process Improvement

  • Global Customer Approach

  • Social Media

  • Social Listening

  • Moderation/Conflict Resolution

  • Brand Affinity

  • Customer Communications

  • Content Distribution + Promotion

  • Community

2

  • Customer Engagement Platforms

  • Customer Journey Mapping

  • Community 

  • Advocacy 

  • Data-Driven Decision-Making

  • Brand Reputation

  • Strategic Partnerships

  • Team Mentorship + Coaching

Consulting

3

  • Press Outreach and Media Relations

  • Communications Strategy + Planning

  • Executive Thought Leadership Development

  • Award Submissions + Recognition Strategy

  • Content + Messaging Development

  • Brand Voice + Narrative Strategy

  • Internal Communications + CX Alignment

  • Crisis + Issue Response Messaging

Communications & PR

4

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